M50 eFlow — Back Office ICT Systems

Carra supports the ICT systems behind Dublin’s M50 eFlow free-flow tolling

eFlow is Ireland’s primary free-flow tolling system, allowing motorists to travel the M50 at normal speed while automated systems record electronic tags or number plates. The system is operated by BetEire Flow, a partnership between Sanef and CS. Carra was engaged by CS to support the installation and ongoing maintenance of the back-office and ICT systems essential to eFlow’s operation.

The Challenge

The tolling operation required:

  • IT and communications services supporting 24-hour tolling activity.
  • Image processing infrastructure for ANPR capture, storage and billing.
    Reliable communications between roadside gantry equipment and the back-office.
  • Support for motorist billing and payment processing via Payzone, the eFlow website and telephone payments.
  • Full compliance with legislative and National Roads Authority requirements, including data protection.

A system of this scale needed continual uptime and highly reliable technical support.

Carra’s Solution

Carra delivered both initial setup and long-term support for the ICT environment.

Back-office systems

  • Configuration and maintenance of Microsoft Windows Server platforms, Active Directory and Exchange.
  • Administration of the website, backups, and disaster recovery.

Tolling infrastructure

  • Support for the server environment handling ANPR image processing and high-capacity storage.
  • Maintenance of communications links to roadside equipment including ANPR cameras, radars and tag readers.

Customer contact centre ICT

  • Ongoing technical support for the systems used by the eFlow customer service team.
  • 24-hour call-out response for critical issues.

All works were carried out in alignment with the requirements of the Irish National Roads Authority.

Results for the operator

Reliable, always-available ICT maintenance aligned with the needs of a 24-hour tolling service.

Reduced operational costs due to coordinated support from a single specialist provider.

Consistent availability of fault-tolerant imaging and storage systems.

Access to trained engineers experienced in tolling back-office technologies.

Why Carra?

Carra has extensive experience in tolling environments, offering dependable support for ANPR image processing, high-capacity storage, enterprise server technologies and roadside communications.

Related Posts